FAQ — Answers to Your Questions

You can log in at any time using the following link: My Account. In your account you can view your orders, addresses and other information.

You do not need a password. When you want to log in, we send you a secure link to your email address, with which you can automatically verify yourself and log in (magic-link login). You can log in here: My Account.

Select the item you want from our Tea Range range, add it to your basket and follow the checkout process. The order only takes a few minutes.

We accept a wide range of payment methods: PayPal, credit card (Visa, Mastercard, Amex), Klarna (invoice & instalment payment), Apple Pay, Google Pay, SEPA direct debit and advance payment. All payments are 100% SSL-encrypted. More details on the Shipping & Payment page.

Enter the discount code during checkout in the field provided, "Voucher code" , then click "Apply". The discount is automatically deducted from your order value.

As soon as your order reaches us, we send you a confirmation email with your order number and all details. If you do not receive an email, please check your spam folder. Otherwise, you can reach us via the contact form.

We ship all orders via DHL Premium throughout Germany and to EU countries. Detailed information — including the shipping cost table for EU zone 1 (AT/NL/BE/LU: €7.90) and zone 2 (rest of EU: €14.90) — can be found on our Shipping & Payment page.

Standard shipping within Germany usually takes 1–3 working days. Orders that reach us by 1:00 pm are handed over to DHL the same working day. Orders received after 1:00 pm are shipped the next working day. Deliveries to EU countries: 3–7 working days.

Within Germany, shipping is free from €32.00. Below this order value, a flat shipping fee of only 3,50 € applies.

Local same-day delivery: in Walldorf, Heidelberg, Sandhausen, Schwetzingen, Oftersheim, Wiesloch, Hockenheim, Leimen, Nußloch, Reilingen, Ketsch & St. Leon-Rot — for orders placed by 1:00 pm the same evening.

As soon as your order has been shipped, you will receive a shipping confirmation email with the DHL tracking number. You can check the current status at any time on our tracking page or directly with DHL.

Some items require a somewhat longer processing time (e.g. if the sample request for the taste guarantee is still being processed). If you have not received a tracking number after 3 working days , please contact us with your order number via the contact form — we will check the status immediately.

If your parcel is marked as delivered according to DHL tracking but you have not received it: first ask your neighbours and check whether a notification slip is in the letterbox. If that does not help: Contact us with your order number — together with DHL, we will start an investigation.

Please contact us as soon as possible via our contact form. As long as your order has not yet been shipped, we can change or cancel it. Please be sure to provide your order number .

Please contact us within 14 days of receiving the goods via our contact form via our Right of Withdrawal page.

Tip: As part of our 30-day taste guarantee , we refund the full purchase price plus return shipping costs on large packs (250 g / 1000 g) — even up to 30 days after receipt.

Refunds are usually processed within 5–10 working days of receiving the returned goods. The refund is made to the original payment method.

As our teas are perishable goods , we may, in accordance with Section 312g (2) of the German Civil Code (BGB), only accept returns that are unopened and in their original packaging within the return period. Opened tea packs are excluded from exchange for hygiene reasons.